Customer Retention
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Making the Hard Call: A Practical Guide to Retiring Legacy Products (Article Download)
Learn how to terminate off-strategy products with less difficulty.
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It’s All Software These Days: Why Code is Defining the Value of Physical Products
In the 1985 film Fletch, Chevy Chase—impersonating an airplane mechanic—tells suspicious technicians, “It’s all ball bearings these days.” It’s a throwaway joke, but there’s a truth hidden in the absurdity. It hints at how even complex systems tend to rely on the same fundamental components. In today’s world, that foundational component is increasingly code. Today,
